Returns & Refund Policy

At Krovium, we're on a mission to help you protect your home and family — pets included — the chemical-free way. No poison, no traps, no mystery smell coming from the roof. Just plug it in, room by room, and let it do its thing.

We know ultrasonic pest control has a bit of a reputation (flashing lights, questionable promises, the works) — so we're not going to ask you to just take our word for it. We're going to ask you to give it a fair go, and back that up with a proper guarantee.

We recommend using your Krovium RoomGuard for at least 14 days before deciding it's not for you — one unit per room, as intended, gives it the best shot at doing its job. If after that you're still not happy, you're covered by our 60-Day Money-Back Guarantee. Just email us at support@krovium.com and we'll sort you out.

Cancellations

Changed your mind two minutes after hitting "buy"? No dramas — cancel or amend your order within 24 hours of placing it and we'll refund you in full, processed within 7 business days. After that 24-hour window, your order's already off and running, so we won't be able to intercept it.

The 60-Day Money-Back Guarantee

This is a promise about your money, not a claim about pests. Try it properly (that's the 14-day minimum), and if it's genuinely not working out for you within 60 days of purchase, get in touch and we'll refund you — no interrogation required. Note: shipping fees (if any were charged) aren't included in the refund.

To kick off a return, email support@krovium.com or use the form on our Contact Us page. Pop in your order number, or the name and email you used to order, and we'll take it from there.

Damaged on Arrival

We pack these things properly, but stuff happens in transit. If your RoomGuard arrives with an actual defect or is physically broken, that counts as damaged — a slightly squashed box with a perfectly fine unit inside does not (the box took one for the team, that's all).

Spot genuine damage? Email us within 72 hours of delivery with a clear photo at support@krovium.com and we'll sort a free replacement, no questions asked. We can't offer refunds or replacements for damage caused by normal wear and tear or misuse — even we can't outsmart that.

Shipping & Delivery

We do our best to get your order to you quickly, but once it's in the courier's hands, some things are out of ours — customs, weather, a truck taking a wrong turn. If your delivery's playing hide and seek, your best first port of call is the courier directly. We're not able to take responsibility for packages lost, stolen, or delayed once they've left our warehouse.

Wrong Address? Let Us Know Fast

Double-check that shipping address at checkout — it happens to the best of us. If you spot a mistake, flag it with us within 24 hours of ordering and we'll fix it. After that window, we won't be able to offer a resend or refund if the parcel's gone walkabout to the wrong place.

We may update this policy from time to time — worth a quick check before you order if it's been a while since your last visit. By purchasing from Krovium, you're agreeing to the version live at the time.

Questions any time: support@krovium.com