Shipping Information

At Krovium, we ship straight to Australia and New Zealand — no messing about with worldwide carriers, customs headaches, or "your package is currently in Belgium" surprises. And yes, shipping's on us, always.

Order Processing Times

Once you hit "buy," give us 1-3 business days to pack up your RoomGuard and hand it over to the courier. An order's officially "dispatched" the moment it leaves our hands and starts its journey to yours. During busy periods (hello, pest season) processing can stretch out to 7 business days — we'll always do our best to beat that, not meet it.

Estimated Delivery Times

Once your order's dispatched, here's roughly how long it takes to land on your doorstep:

🇦🇺 Australia: 6-10 business days
🇳🇿 New Zealand: 6-10 business days

Worth knowing: these are transit times, starting once your parcel's already on the truck — not from the moment you order. During peak periods or public holidays, couriers can run a bit behind schedule, and tracking updates might lag too. That's on them, not us, but we'll always try to help chase things up.

Getting Your Address Right

We can only send your RoomGuard where you tell us to — so it's on you to double-check your shipping details at checkout (unit number, correct suburb, the works). Typos happen, we get it, but incomplete or incorrect addresses can delay things or, worst case, mean your order gets cancelled.

If our system flags something that looks off with your address, we'll email you within 3 business days of your order to double-check. No reply from you within that window, and we reserve the right to cancel the order.

Spotted your own mistake? Email us at support@krovium.com within 24 hours of ordering and we'll do our best to fix it before it's dispatched. Can't promise miracles after that — once it's packed, it's packed.

When Things Run Late

We'd love every order to arrive exactly on schedule, but sometimes the world has other plans — wild weather, courier hiccups, a delivery van having a bad day. When that happens, we'll work with the courier to get things moving again and keep you posted.

Occasionally the hold-up is on our end instead — stock timing, an address that needs verifying, a payment hiccup. If that happens, we'll let you know as soon as we do.

To be upfront: Krovium can't be held responsible for delays caused by couriers, customs, or other factors outside our control, and we can't guarantee an exact delivery date down to the hour. What we can promise is we'll keep you in the loop and won't leave you guessing.

Lost or Stolen Packages

Once your RoomGuard is in the courier's hands, it's technically out of ours too — but that doesn't mean we vanish. If your package goes missing or gets swiped off the doorstep, email us at support@krovium.com and we'll help however we can.

Our first move is usually getting the courier to file a claim, and we'll chase that up alongside you. Most couriers need a bit of info from you to get the claim moving, so don't be surprised if we ask a few questions.

To be transparent: lost or stolen packages sit outside our standard refund policy, since they're genuinely out of our hands once dispatched — but depending on the situation, we may still offer a replacement. If the courier can't locate it, we'd recommend filing a police report, and we'll support you through that too.

Policy Updates

We may tweak this Shipping Policy from time to time — worth a quick check-in before you order if it's been a while. By purchasing from Krovium, you're agreeing to whatever version is live at the time.

Questions? We're at support@krovium.com — real humans, no chatbot maze.